Refund Automation

Roost automates cash security deposit refunds, offering residents multiple payment options while ensuring compliance. It reduces errors, saves time, and allows your team to focus on more strategic tasks.

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Spend 80% less time on security deposit management tasks

Say goodbye to repetitive tasks like processing refunds, mailing statements, issuing checks, and re-issuing replacement refunds. That’s our job now.

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74% of residents prefer electronic or split security deposit refunds

Roost provides the transparency, flexibility, and fast refund options residents want, including ensuring compliance through e-signed mutual consent.

How Roost refund automation works

Set-up and sync

Roost syncs with your PMS to gather essential data—deposits, credits, damages, and charges—ensuring precise refund preparation.

Process and communicate

Roost handles refunds from start to finish, including consent capture and split payments. Residents receive detailed statements through mail, email, and our app.

Update and support

Roost closes invoices, posts to the ledger, and manages resident inquiries and address changes, lightening your workload.

Promote financial wellness

Empower residents to track their refund and interest details with ease, and choose the fastest refund option, including split payments. This not only improves their cash flow and financial well-being but also simplifies the deposit process for property managers, leading to higher resident satisfaction.

Compliance, accuracy and peace of mind

Roost helps you comply with local security deposit regulations with smart deadline notifications, electronic consent and itemized refund statements. Need help with interest accrual, unapplied credits and un-cashed checks? No problem. We do that too.

Get the Roost Refund Guarantee

If a refund is late due to our oversight, we cover the cost.

Before Roost, we were weren’t sure of our compliance rate but guessed 80%—at best. Now we’re at 100%, with full visibility, control, and confidence in our refund process.

- VP Multi family, NMHC Top 50 Operator

Ready to simplify deposits & refunds?

Start with a no-risk pilot or talk to our team.

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