How to Get a Legitimate ESA Letter for Housing in 3 Steps | Roost
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How to get a legitimate ESA Letter for Housing

If you’re living with a mental or emotional disability, you may qualify for an emotional support animal (ESA). To prove that your animal is an ESA and not a pet, your landlord can require an emotional support animal letter, or an ESA Letter for Housing. Here’s how to obtain a legitimate ESA Letter in three steps, along with a quick review of the best online providers.

1. Match with a licensed mental health professional (LMHP)

If you aren’t already seeing one, the first step to securing a valid ESA Letter is to match with a licensed mental health professional (LMHP), which includes:

  • Therapists
  • Psychologists
  • Psychiatrists
  • Counselors

Not all licensed medical professionals know the ins and outs of providing ESA documentation.

However, even if they don’t, it’s easy to find ESA letter templates online or they can recommend a professional who can. 

Online ESA letter providers

You can also obtain an ESA Letter through an online professional (more on this below), which is approved under the guidelines of the U.S Department of Housing and Urban Development (HUD).

While it’s important to watch out for fake businesses and scammers, many reliable online ESA services can quickly and easily match you with a licensed mental health professional. 

Your LMHP will determine whether or not an ESA is the best course of treatment for you. If your therapist feels you qualify, they’ll provide you with an ESA Letter for Housing. 

2. Find an Emotional Support Animal (ESA)

If you haven’t already identified an animal that you are looking to certify as an ESA, then the next step will be either adopting or purchasing your assistance animal.

After receiving a valid ESA Letter for housing, by federal law, your landlord must allow you and your ESA reasonable accommodations for housing. And while your ESA can be any breed or weight, there are a few things that you may want to keep in mind during your search because there are some exceptions to this rule that allow your landlord to legally reject your ESA.

Dangerous or disruptive to other tenants

If your ESA is dangerous or disruptive to the other tenants in the building, then housing providers can reject your ESA. 

Your ESA should be well-behaved and disciplined

While your ESA does not need any special training to perform tasks, it is in your best interest to have your ESA generally disciplined and well-behaved. This means if you have an emotional support dog, it’s important to keep biting and barking to a minimum. 

Reasonable size

A landlord may disallow an ESA if it’s too large. For example, if your ESA is a miniature horse and you are attempting to rent a studio apartment, your landlord has probable cause to reject your companion animal. 

Roost Tip! Get the full story on renting with an ESA animal (and the difference between ESA and service animals) in our guide.

3. Provide your ESA letter to your landlord

The last step in the process will be receiving your ESA Letter for Housing. Depending on who is prescribing your ESA Letter, you can receive your letter as soon as 24 hours within your LMHP consultation.

Once you have received the document, you can then either provide your landlord with a hard copy or a digital version of the letter.

It’s always a good idea to let your landlord know in advance that you’re working on securing an ESA letter and animal—everyone appreciates a heads up.

Best online ESA letter providers for housing

If you aren’t already seeing a licensed mental health professional (LMHP) and need to get an ESA Letter through an online service, here are a few of the top-rated, legitimate providers.


Founded by mental health and animal experts, Pettable has helped more than 10,000 customers in the last year alone and has a good reputation because of it’s customer service team and money-back guarantee. 

Pettable guides renters through the entire ESA Letter process, and sticks around to provide help and support even after you’ve received your letter (and particularly if any issues occur with your landlord).

Pettable gives you a full refund if you don’t qualify for an emotional support animal.

How to obtain a letter through Pettable

  1. Take a short, 5-minute quiz.  
  2. Pettable matches you with a licensed mental health professional in your state. 
  3. Complete your LMHP consultation by phone. This allows your therapist to determine whether or not an ESA is necessary for your mental or emotional disability. 
  4. If your therapist decides to prescribe you an ESA Letter, you receive the document within 24 hours of your consultation. 

Pettable offers a free pre-screening with a 100% Money back guarantee. It’s worth checking out.

ESA Doctors

ESA Doctors is another top-notch emotional support animal letter provider. Not only is this company reliable, but it’s also socially conscious and will donate a percentage of its profits to animal welfare causes.

They have great resources on their website about:

  • Service animals
  • Companion animals
  • Emotional support animals

Like Pettable, the customer service team at ESA Doctors helps you navigate the ESA letter process, even after you have received your legal documentation. However, it’s important to take note that these services are not complimentary. These extra services fall under “priority support” and cost extra.

With ESA Doctors, the process of obtaining your Letter begins with a pre-screening quiz. Depending on your responses, you will either move forward with a mental health professional evaluation or be deemed ineligible for an ESA.

This service will also provide you with a full refund after your evaluation if you do not end up receiving an ESA Letter from ESA Doctors. 


CertaPet offers legitimate emotional support animal letters that are fully compliant with federal and state laws.

CertaPet’s ESA Letter process begins with a pre-screening and then proceeds to an LMHP consultation.

Your therapist will then determine whether or not you are eligible for an ESA. If you do not qualify they recommend an alternative approach.

If you are eligible for an ESA Letter, they’ll send you the letter via email. You can also opt to get it mailed to you if you prefer a hard copy.

One heads up: If you use CertaPet’s services, and you do not qualify for an ESA Letter, you will only receive a partial refund.

There is a $35 non-refundable consultation fee regardless of whether or not you are approved.  

US Service Animals

US Service Animals is another easy-to-use, reliable online service. This company was founded in 2015, and its mission is to educate and assist people with disabilities, and their website offers educations resources on:

  • Service animals
  • Emotional support animals
  • Psychiatric service dogs

US Service Animals pair you with licensed mental health professionals in every state across the country and are easily available via phone.

To begin the ESA Letter process with US Service Animals, you can complete a free pre-screening quiz or call US Service Animals to see if you qualify for a free consultation.

If you do not end up qualifying for an ESA, US Service Animals you’ll get a full refund, however, they must complete a legal interview first. 

Important ESA laws that renters should know

As an ESA owner, it’s important to be aware of emotional support animal laws. Understanding the law and your rights will help you work with your landlord in knowledgeable manner.

The Fair Housing Act

The Fair Housing Act (FHA) is a federal law that prevents housing discrimination and protects the rights of all tenants in their homes. It protects against discrimination because of:

  • Nationality
  • Sexuality
  • Race
  • Gender
  • Family status
  • Religion
  • People with disabilities

Under the FHA, a disability is defined as an individual with a physical or mental impairment that substantially limits one or more major life activities, as noted by The United States Department of Justice.

ESA owners are specifically included in the FHA’s definition of individuals with disabilities. 

To protect individuals with disabilities, the FHA requires that landlords make “reasonable accommodation” to tenants who own service and assistance animals.

In most cases, reasonable accommodation usually refers to landlords allowing ESA in buildings, even if there is a “no pet policy.” (An example of an unreasonable accommodation would be expecting a landlord to build a stable for your ESA because it is a miniature horse.) 

Landlords also cannot charge you typical pet rent, pet deposit or pet fees.

FAQ on emotional support animals

Who can prescribe an ESA letter?

ESA letters are prescribed by a licensed mental health professional (LMHP). If an LMHP deems an emotional support animal vital to your general well-being and as a support system in helping aid your mental or emotional disability, they will prescribe you an ESA in the form of an emotional support animal letter. 

Do ESA letters expire?

If you get an ESA letter and provide it to your landlord, it’s usually good for the entire term of your lease. However, there’s actually very little guidance about this in the Fair Housing Act. 

If you renew your lease or go month-to-month, and it’s been over a year since you provided an ESA letter to your landlord, it’s not a bad idea to get it updated and resubmitted. 

What if I’m no longer seeing the therapist who provided my ESA letter?

If it’s been a while since you received your ESA letter and you’re no longer seeing the LMHP who prescribed it, you’ll need to find another therapist and be re-evaluated.

How quickly can I get an ESA letter?

It depends on the service or your therapist. It typically takes online providers 1-3 days to issue a letter after they’ve determined that you qualify.

If you are seeing a therapist in person, it can sometimes happen the same day.

What needs to be included in an ESA letter?

Your letter must be on your LMHP’s official letterhead and include:

  • Their license number
  • Their contact info
  • Specific language when stating your qualifying mental health condition
  • How the symptoms of your condition benefit from having an emotional support animal
  • A request for reasonable accommodation on your behalf

Should I get pet insurance for my ESA?

And even though your ESA is not technically a pet, you may want to explore and compare pet insurance options to protect you from unexpected costs or expenses.

You can get a legitimate ESA letter for housing in 3 steps

  • Get your ESA letter from a licensed mental health professional
  • Find your emotional support animal
  • Communicate with your housing provider and provide them with your ESA letter

If you have a mental or emotional disability that an emotional support animal can help with, you’ll probably qualify for an ESA and need an ESA letter for housing.

A quick note! Our goal is to gather and share info that’s up-to-date and helps you make great decisions as a renter. That said, the information you get directly from a provider could be a little different. Make sure to review their terms and conditions directly; and, if you see anything here that needs to be updated, please let us know! Advertising disclosure
Last Updated: March 26th, 2023